Terms and Conditions eXtra - The Reward Scheme

1. Parties to the Reward Scheme

1.1 Promoter
The promoter is ‘Robert Bosch Ltd (“Bosch”). Bosch offers “Rewards” as part of the Reward Scheme: “eXtra”.

Bosch may introduce cooperation partners from time to time; we will advise you by email whenever a cooperation partner joins or leaves eXtra. A reference to Bosch will be deemed to include reference also to the cooperation partners.

1.2 Providers
Samhammer AG, Zur Kesselschmiede 3, D-92637 Weiden, Germany (“Samhammer”), has been engaged by Bosch as the scheme, hotline (the “eXtra Service Centre”) and reward shop operator for eXtra. Samhammer may subcontract its services from time to time.

1.3 Participants
eXtra is open to all independent automotive workshops in the United Kingdom (“Participants”); excluding those which an employee of Bosch, or any other company within the Bosch group of companies, holds an interest in, in any way (for example, by way of ownership or control).

To participate, the business owner must register the Participant on the eXtra website at: www.extra-rewards.co.uk (“Site”). Registration to eXtra is free of charge.

The Participant must have a valid VAT identification number in order to register, which Bosch will cross check with HMRC on sign up. The address as registered with HMRC will also be used for our records. Any invalid identification numbers will lead to the registration being refused. Any Participants already registered on eXtra who do not have a valid VAT number added to their account will have their account closed down. Such Participants will have six (6) months to redeem the current points balance from the date they are notified that their account will be closed down.

Within the context of eXtra, at all times, only the business owner (and, if applicable, all shareholders jointly) can act on behalf of the Participant. If the person acting is not the owner of the Participant, it is assumed that the owner has consented (“Authorised User”) and such consent will be produced if requested by Bosch. In any event, the owner and the person acting must be over 18 years of age.

Any changes to the details of the Participant must be updated via the Site by the owner or Authorised User without delay. Bosch is not responsible for non-delivery of Rewards as a result of inaccurate Participant details on the Site. By registering a Participant account, the Participant accepts these Terms and Conditions.

 

2. Setting up the Participant's Account

The business owner or Authorised User must set up the Participant‘s online account on the Site.

Once the Participant‘s details have been entered, a confirmation link will be sent to the Participant‘s registered email address. Only after the link has been activated and a password has been set, can the Participant access the portal and can start to collect points. It is not possible for points to be recorded retrospectively for accounts which have not been activated at the time the points would have been earned.

All points awarded are personal to the Participant. The Participant is not entitled to transfer or assign their account or points awarded.

A business owner or Authorised User may register multiple Participants, but each Participant may only have one registered account (linked to the Participant’s VAT number). Any additional accounts registered to the same Participant will not be accepted and any points or rewards gained shall be void. A single Participant operating from more than one premises can register all premises to one account and collect all points to the same account under the same VAT identification number.

Details of the Participant will only be used for the purpose of administering eXtra, unless consented otherwise and will be deleted upon its departure from eXtra.

 

3. Password Security

The Participant's account is password protected. The Participant must keep the password secure. If the Participant suspects that an unauthorised person has obtained knowledge of its password or if any other abusive use is suspected, the Participant is obliged without delay to change its password and to inform the eXtra Service Centre by telephone or email, using the details at https://www.eXtra-rewards.co.uk/contact.

 

4. Points Management

4.1. Award of points
You will be awarded 1 point for every £1 spent on each purchase of eligible product(s) (see list of eligible products on the Site) from your nominated preferred suppliers. An overview of the points allocated to each eligible product is available on the Site. The points value may change from time to time; the prevailing value will be that at the date of purchase.

After your purchase of an eligible product, your preferred supplier will report to Samhammer the following sales data:

• Your VAT identification number
• Part number of the eligible products purchased
• Parts value of the purchased eligible product

On receipt, Samhammer will administer the award of the corresponding points to your eXtra account.

Participants can gain additional points during special promotional campaigns. Each special promotional campaign in eXtra will be subject to individual terms and conditions which will be binding and notified to the Participant by email via the eXtra newsletter or on the Participant‘s online account.

4.2. Status of points
The Participant can view its current point‘s status via its online account. Objections (demonstrable to Bosch‘s reasonable satisfaction) regarding the accuracy or completeness of the report showing the points status must be raised by the Participant no later than at the end of the month following the crediting of the points either using the online contact form, or by email to: info@eXtra-rewards.co.uk, or by telephone to: 0800 028 3216 (UK). The Participant‘s right to raise an objection shall be waived if not raised in the form and manner referred to above.

4.3. Expiration of Points
Points became available for use from the date they are credited and can be redeemed until the date of expiry. Points expire at the end of the quarter immediately following the two-year anniversary of the points being credited to the account. For example points awarded on 01.04.24 will expire on 30.06.26.

 

5. Rewards

Participants can redeem the credited points for Rewards offered on the Site at any time The Rewards are non-transferable and there is no cash alternative. No interest accrues on the value on the Participant‘s account. The Rewards will be awarded to the Participant only and Bosch has no involvement in how the Reward is distributed within the Participant’s business.

The Participant can redeem a Reward once it acquires the corresponding number of points. The Participant can only redeem a Reward of equal or lesser value to the points it has acquired. Rewards are only available until stocks are exhausted. If individual Rewards are out of stock, they will be replaced by other Rewards of similar characteristics or of equal or higher value in which case the Participant will be notified by the eXtra Service Centre either by email or by phone.

Bosch and Samhammer are entitled to correct obviously incorrect labelling of the Rewards. All values relating to the Reward including the performance, weights, measurements and size are only approximate and merely serve as a description and do not constitute warranted characteristics or quality information. In the event of delivery of an incorrect Reward, the Participant may return the Reward to the Provider, at the Provider‘s cost. Once an order has been placed, the Participant shall receive an automated email in confirmation. Samhammer shall investigate without delay whether the Participant is eligible for the Reward and whether the Reward is available. If the Reward is not available, Samhammer or the eXtra Service Centre shall contact the Participant.

Points that have already been exchanged for Rewards cannot be exchanged back for points or exchanged for Rewards other than those selected.

Bosch and all of its related companies accept no responsibility for any tax which arises as a result of the Participants participation in eXtra. The Participant is responsible for ensuring that all tax due is paid.

 

6. Defects

The manufacturer‘s Terms and Conditions will apply alongside any applicable manufacturer’s warranty and statutory rights. If the Reward fails to conform with the relevant specification and the applicable manufacturer‘s Terms and Conditions, the Participant must provide the eXtra Service Centre with written notification within 2 weeks of delivery.

If requested, the Participant must return the Reward. Following inspection of the Reward, if the manufacturer accepts the warranty it shall, at its option, repair or replace the defective Reward.

 

7. Termination and Disqualification

Participation in eXtra may be terminated by either Bosch or the Participant at any time. In the event of termination by the Participant, the Participant must give the eXtra Service Centre notice of termination in writing. The right to redeem the points already collected on the date of termination shall remain unaffected, unless the termination was due to fraudulent participation.

At all times a Participant must deal with Bosch with the utmost good faith in every respect. Falsifying any information requested by Bosch and falsely making warranty claims will result in a Participant‘s disqualification from eXtra and all other promotions by Bosch. In the event of a Participant‘s disqualification or termination, points already collected will be forfeited.

 

8. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude Bosch's liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); or
(b) fraud or fraudulent misrepresentation; or breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
(c) defective products under the Consumer Protection Act 1987; or
(d) any matter in respect of which it would be unlawful for Bosch to exclude or restrict liability.

Subject to the above, Bosch shall not be liable to the Participant for any:

(a) loss of profit (whether direct or indirect) whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Terms and Conditions; or
(b) indirect or consequential loss whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Terms and Conditions; or
(c) ex gratia or other compensatory payments made to a third party by the Participant or on the Participant's behalf, arising under or in connection with the Terms and Conditions.

Subject to the above, Bosch's total liability to the Participant in respect of all other losses (including indemnified losses) arising under or in connection with the Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed £5,000.

Data communication via the internet is not defect free and/or available at all times. Bosch is not therefore liable either for the constant and uninterrupted availability of the Site or for technical or electronic errors which are beyond the control of Bosch and of persons employed by it in performance of its obligations, including, in particular, the delayed processing or acceptance of offers due to data communication problems.

 

9. Changes to Conditions for Participation and Ordering

Bosch reserves the right to discontinue eXtra on 3 months’ written notice, or immediately, in the event of cause.

Bosch reserves the right to amend and/or supplement these Terms and Conditions and the points values. Any amendments shall be notified in advance and made available via the Site.

 

10. Data Protection

Certain data will be collected, stored and used to administer eXtra. We will only use this information for the purpose of fulfilling eXtra, unless consented otherwise. Further information in this respect can be obtained on the Site.

Any law, statute, declaration, decree, directive, legislative enactment, order, ordinance, regulation, rule or other binding restriction (as amended, consolidated or re-enacted from time to time) which relates to the protection of individuals with regards to the processing of personal data to which a party is subject, including without limitation (i) the Data Protection Act 2018; (ii) the UK General Data Protection Regulation as it forms part of the law in the UK by virtue of section 3 of the European Union Withdrawal Act 2018 as well as (iii) the UK Privacy and Electronic Communications Regulations 2003 shall apply.

Use of the Site is governed by the Data Protection Note found at: https://www.eXtra-rewards.co.uk/datasecuritypolicy.

 

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event

A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes, failure of energy sources or transport network, acts of God, war, terrorism, civil commotion, malicious damage, breakdown of plant or machinery, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

If the Force Majeure Event prevails for a continuous period of more than 28 days, Bosch may terminate these Terms and Conditions by giving 20 Business Days' written notice to the Participant. On the expiry of this notice period, the Terms and Conditions will terminate. Such termination shall be without prejudice to the rights of the parties in respect of any breach occurring prior to such termination.

 

12. No waiver

A waiver of any right or remedy under these Terms and Conditions is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

 

13. Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

 
March 2025